Refund policy

At Vantee, we strive to ensure every order reaches you in perfect condition. Since we deal in jewelry and personal accessories, we currently only accept returns or exchanges under the following conditions:

Eligible Conditions for Return/Exchange

You may request a return or exchange if:

• You received a damaged product

• You received the wrong product/item

Mandatory Unboxing Video

To claim any damage, missing item, or wrong product issue, customers must record a clear unboxing video while opening the package.

The video must:

• Start before opening the parcel

• Clearly show the package label

• Clearly show the issue/product received

Claims without a proper unboxing video may not be eligible for return, exchange, or refund.

Conditions

• The issue must be reported within 48 hours of delivery

• Product must be unused and in original packaging

• Proper photos/videos may be required for verification

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind

• Size issues

• Used products

• Minor color variations due to photography/lighting

Refund Process

Once the issue is verified:

• A replacement product will be shipped, OR

• A refund will be processed to the original payment method

Refund timelines may vary depending on your payment provider.

Contact Us

For any return or exchange request, contact us at:

Email: hello@vantee.co

Website: https://vantee.co